Need help?

Maybe you have a question. Maybe you need help with your order or account. Maybe you just like reading FAQs. There’s something here for everyone. And if you can’t find the answers you’re looking for, send us an email.

Account information

Is my account information secure?

Passwords and all information on are protected using SSL encryption. If you’d like more details, contact us at

Are my credit card details stored on your site?

No, we don’t store any credit card information.

Does Fairgoods share my email address?

No. We’ll never share, sell, or spam your email address. Promise.

I forgot my password. How can I retrieve it?

Click the “Forgot password?” link on the sign-in page. We’ll send you instructions via email.

How can I change my username, email, or password?

Click on your username in the top right corner of, then click on “Account information.” You can update everything there.


Can I order by phone?

No, but you can order day or night on our website. Convenient, right?

Can I change my order after it has been placed?

Depending on what stage of the process your order is at, we might be able to modify it. Contact us, and we’ll do our best!

Is there sales tax on my item?

The amount of tax you’re charged depends on the product you’re ordering and where it’s shipping from. You’ll be able to see tax totals before you complete the checkout process.

When does Fairgoods charge my credit card?

We’ll charge your card when your first item ships.

What are your payment options?

We accept VISA and MasterCard. We also accept hugs, but we’ll still have to charge your credit card.

An item I want is out of stock. Can I put it on back order?

Sadly, no. But you can check back periodically for the item.

How long can I keep items in my shopping cart?

You can keep items in your shopping cart for as long you’d like. But that doesn’t mean a product is reserved, so it may sell out while you have it in your cart.

Are all prices in US dollars?

Yes, they sure are.

I have an offer code. How do I use it?

Just enter the code in the offer code field when you’re checking out, and we’ll automatically apply it to your order.

I forgot to enter my offer code. Now what?

Send us an email and we’ll sort it out.

How will I know if/when an out-of-stock item will be restocked?

Check the website periodically for the item – we’re adding and restocking products regularly.

Shipping and returns

Does Fairgoods ship outside North America?

Sadly, no. But we hope to be able to support shipping outside the U.S. and Canada in the future.

Does Fairgoods work with a standard shipping company?

No. We work with many different makers, so the company we ship with varies depending on the product.

How do I know if my product has shipped?

When a product ships, we’ll send you an email to let you know and include a tracking number. You can also check your order history page periodically for updates.

Can I track my order?

Definitely. As soon as we provide you with shipping information, you can track your package with the appropriate company.

What if my shipping address is different from my billing address?

No big deal. When you check out, you’ll have the option to fill out both your shipping and billing addresses. If you’re buying a gift for someone, enter their address in the shipping section.

How are shipping costs determined? What are the rates?

Shipping costs are determined by the weight of your total order and where you live. The chart below will give you an idea of cost. Don’t worry — if you have products shipping at different times, we’ll only charge you once. Shipping rates differ based on the items you order. If you have questions about your order, you can send us an email.

Under 1 lb$8
Under 2 lb$15
Over 2 lb$20
Over 3 1b$27
Over 5 lb$32
Over 10 lb$42
Over 20 lb$74
Under 1 lb$6
Under 3 lb$9
Over 3 lb$15
Over 5 lb$22
Over 10 lb$40
Over 20 lb$80

Will I be charged additional brokerage fees?

Brokerage fees depend on where your product is coming from and what it is. We try our best to cover all costs, but please contact us if you have additional questions.

I wasn’t home when my package was delivered. Now what?

You can work directly with the shipping company for any missed deliveries. If you’re not sure what company is handling the shipping, contact us and we’ll find out.

My items all have different delivery dates. What’s the deal? Why can’t I have them ship together?

Each maker is unique in their production time, methods, and shipping carrier, so we can’t guarantee your items will ship together. But we promise that you’ll only be charged once for shipping and we’ll notify you every time one of your items ships.

Where do items ship from?

That depends on the item you’ve purchased. Contact us for details about your specific order.

How will my order be delivered?

By default, all of your orders will be delivered by ground. But you can arrange custom shipping by contacting us.

How long does it typically take for my order to ship?

The time it takes to ship depends on the product you order. Contact us and we can give you a clearer idea.

How do I return an item?

Because each maker and item may have a different return policy, please contact us for details.

Can I return an item?

That depends on what you’ve ordered. Please check the product page for more information or contact us.

What if I want to return an item that was purchased with a offer code?

We’ll issue you a new code for the same amount.

Do I have to pay shipping on returns?

Yes, you do have to cover shipping on returned items unless the item is damaged and we’re issuing an exchange.

My item was damaged during shipping. How do I exchange it?

Each maker has a different policy, but contact us and we’ll figure it out for you.


When and how do I get my typefaces after I buy them?

As soon as your order has been processed, a download button will appear on your order page. You can download and install it from there.

What do I do if my download link expires?

If your download link expires, just send us an email and we’ll reactivate it for you.

How do I install my typeface on a Mac? PC?

Download and save the font file somewhere you can easily find it.

If you’re using a Mac:

  1. Locate the typeface you want to install. It will only have one file.
  2. Double click on the hard disk icon.
  3. Double click on the library folder icon.
  4. Double click on the fonts folder icon.
  5. Highlight and drag the .otf file into the fonts folder.

You might want to relaunch any programs you have running to ensure the font shows up in the menu.

If you’re using a PC:

  1. You’ll need Adobe Type Manager (ATM), version 4.1 or later, to install on Windows 95, 98, ME, NT. You can download it here (it’s free):
  2. Launch ATM (start>programs>Adobe>Adobe Type Manager)
  3. Under the C:\ drive menu, navigate to where you initially saved your typeface and click on the file.
  4. The typeface(s) should now appear in the window on the left.
  5. Select the typeface you want to load and click on the “Add” button.

You can also open the folder containing the new typeface. Then right click on the typeface you’d like to install and click “Open.” A preview screen will pop up. Select “Install” at the top left of the window, and you’re done.

That’s it. You may want to relaunch any programs you have running.

What is OpenType?

OpenType fonts are cross-platform, which means you can use the same file on a Mac or a PC. It also means they come with an extended set of characters, or “alternates” that you can play around with, making your design even more amazing.

What software do I need to access OpenType features?

To access the advanced features of your new typeface, you’ll need an OpenType-savvy application like Adobe InDesign, Adobe Illustrator, or Quark XPress (version 7 or later). Within each of these, you can access the glyph palette, which allows you to play around with the various alternates included with the typeface.

What about Photoshop, you ask? Well, although it’s primarily a photo-editing platform, you can still access many of the alternates using the OpenType options in the character palette.

While OpenType fonts will work in applications like Microsoft Word, Excel, and PowerPoint, you will not be able to access the extra characters or features.

How do I access all the alternate characters in Adobe Creative Suite?

If you’re using InDesign or Illustrator:

All of your ligatures are in your glyph palette. To find it, go to your menu bar. Under the Type menu, select “Glyphs.” This will open a window displaying all the alternates for your selected typeface. Double click on the option you want to try and it will automatically drop into your document. If you want to replace character by character, create your copy, select the letter or combination of letters you’d like to swap out, and open the palette. Only the alternates for your selection will display.

All of your ligatures are in your glyph palette. To find it, go to your menu bar. Under the Type menu, select “Glyphs.” This will open a window displaying all the alternates for your selected typeface. Double click on the option you want to try and it will automatically drop into your document. If you want to replace character by character, create your copy, select the letter or combination of letters you’d like to swap out, and open the palette. Only the alternates for your selection will display.

If you’re using Photoshop:

Finding alternates is more of a trial-and-error process when you’re using the character palette. First, highlight the text you’d like to swap. Go to your menu bar and under the Window menu, open up the character palette. Click on the icon of the tiny triangle with four lines next to it. In the first window that pops up, hover over “OpenType.” In the second window, select or deselect “Contextual Alternates.” If the character you selected has alternates, they will change.

What if I lose my typeface file for some reason (computer malfunction)? Can I come back and get the file again?

Definitely. Just send us an email and we can reactivate the download link as long as the typeface is in your order history.

I bought my typeface on my work computer, but want to use it on my home computer. How does that work?

Easy. Just sign in to your Fairgoods account when you get home, and download it there. You can also download and save your typeface to your work computer and send a zipped version of the file to yourself to download.

How does type licensing work?

It’s determined by the individual type foundry. Be sure to read the end user license agreement on the typeface product page before making your purchase.

Okay, but what are the general rules and limitations of a type license?

Here’s what you’re allowed to do:

  • You can install the file in up to 5 computers that belong to you. (The number of allowed users is determined by the typographer or foundry, and will be listed in their license agreement.)
  • You can use the typeface in designing or creating images for websites or print materials, packaging, stationery, documents and presentations, merchandise, samples, tests, comps, and layouts.
  • You can use the typeface for your personal or non-commercial use.
  • You can embed the typeface in a non-editable PDF for the purpose of delivering a design to a service bureau or printer.

Here’s what you’re not allowed to do:

  • You may not post the typeface as a downloadable file anywhere on the Internet.
  • You may not use the typeface in online e-card or greeting card software or websites.
  • You may not use the typeface as a template, or embed it dynamically in a game, website, online document, or device.
  • You may not rent, lease, sell, repackage, or sub-license the typeface or make copies for anyone else.
  • You may not use the typeface in any manner that allows the end user to interact or manipulate it in any way.
  • You may not modify the typeface (because it is considered software), or include any part of it in another product.

The software and materials are copyrighted and belong to the foundry that owns the typeface.

How do I get the file to 5 computers?

We suggest you download and save the file then either zip it and email it, or use a file-sharing service to securely transfer the file to your other licensed users.

Are my friends covered by my 5-user license?

No, the 5-user license only applies to computers within the same company.

Can I return a typeface?

No. Unfortunately, digital goods are final sales.

Products and makers

How is the retail price determined?

We work closely with each individual maker to establish a fair market price for their products.

Can I contact a maker directly?

Each maker’s page will have their social media links, but we don’t give out any personal information.

How do I sell on Fairgoods?

Send an email to with details about your product(s). We’ll respond to you as soon as we can.

Who decides what Fairgoods sells?

We have a passionate team that carefully curates and considers the products for the store.